Insurance claims adjusters hate AI the most, says Glassdoor
claims adjusters criticize ai 98% of the time on glassdoor, citing error-prone tools that add workload. this affects the insurance industry's workforce and ai adoption.
glassdoor reviews from insurance claims adjusters who mention ai are 98% negative, citing 'error-prone ai' and 'ai-obsessed leaders' forcing tools that adjusters say often fail. ahmad jackson, a former claims adjuster, quit after his company implemented ai for initial loss reporting, which led to misclassified claims and extra work. the bureau of labor statistics forecasts an 18,900 decline in claims adjuster jobs in the us over the next decade, citing technology as a major factor. this shift affects the insurance industry's workforce and ai adoption.