Travelers 透過 AI 語音處理 90% 的車險理賠
travelers 在全美範圍內推出了由 openai 驅動的語音助手，處理了 85-90% 的車險理賠。這使得人工代理人可以專注於複雜案件，同時確保在災難期間提供全天候支援。
travelers implemented a fully autonomous voice solution built on openai’s realtime api to handle first notice of loss for auto property claims nationwide. initially piloted in eight states, the assistant now manages the full claims journey for 85-90% of customers, gathering details and answering policy questions without human intervention. the integration connects openai models directly to travelers’ internal claims infrastructure and orchestration systems to operate safely at enterprise scale. this move allows human claim professionals to focus on complex files while customers receive immediate support 24/7, even during catastrophe events that generate over 100,000 claims in days.