Travelers 通过 AI 语音处理 90% 的车险理赔
travelers 在全美范围内推出了由 openai 驱动的语音助手，处理了 85-90% 的车险理赔。这使得人工代理人可以专注于复杂案件，同时确保在灾难期间提供全天候支持。
travelers implemented a fully autonomous voice solution built on openai’s realtime api to handle first notice of loss for auto property claims nationwide. initially piloted in eight states, the assistant now manages the full claims journey for 85-90% of customers, gathering details and answering policy questions without human intervention. the integration connects openai models directly to travelers’ internal claims infrastructure and orchestration systems to operate safely at enterprise scale. this move allows human claim professionals to focus on complex files while customers receive immediate support 24/7, even during catastrophe events that generate over 100,000 claims in days.