Travelers, AI 음성으로 자동차 보험 청구 90% 처리
Travelers는 OpenAI 기반 음성 어시스턴트를 전국에 배포해 자동차 재산 청구의 85-90%를 처리하고 있습니다. 이를 통해 재난 상황에서도 24시간 연중무휴 대응을 보장하는 동시에 상담사들은 복잡한 사례에 집중하게 됩니다.
travelers implemented a fully autonomous voice solution built on openai’s realtime api to handle first notice of loss for auto property claims nationwide. initially piloted in eight states, the assistant now manages the full claims journey for 85-90% of customers, gathering details and answering policy questions without human intervention. the integration connects openai models directly to travelers’ internal claims infrastructure and orchestration systems to operate safely at enterprise scale. this move allows human claim professionals to focus on complex files while customers receive immediate support 24/7, even during catastrophe events that generate over 100,000 claims in days.