Travelers handles 90% of auto claims via AI voice
travelers deployed an openai-powered voice assistant nationwide, handling 85-90% of auto property claims. this shifts human agents to complex cases while ensuring 24/7 availability during catastrophes.
travelers implemented a fully autonomous voice solution built on openai’s realtime api to handle first notice of loss for auto property claims nationwide. initially piloted in eight states, the assistant now manages the full claims journey for 85-90% of customers, gathering details and answering policy questions without human intervention. the integration connects openai models directly to travelers’ internal claims infrastructure and orchestration systems to operate safely at enterprise scale. this move allows human claim professionals to focus on complex files while customers receive immediate support 24/7, even during catastrophe events that generate over 100,000 claims in days.