Taco Bell 的 AI 合作伙伴募資 6700 萬美元以取代客服中心
對話式 ai 公司 omilia 在 expedition growth capital 領投的 b 輪融資中籌集了 6700 萬美元。該資金表明市場正轉向混合 ai 系統，優先考慮單位經濟效益而非用於客戶支援的高成本生成式模型。
omilia, a veteran conversational ai firm founded in 2002, secured $67m in series b funding to scale its customer support automation technology. unlike competitors relying solely on generative ai, omilia combines multiple ai approaches to handle routine queries efficiently, serving major clients including capital one, discover, and taco bell across 1,000 locations. the company has scaled its annual recurring revenue 10x to $60m since 2020, attributing its growth to a focus on profitability and strict cost control. funds will be used to open a u.s. office and bolster go-to-market teams as the company targets steady growth toward billion-dollar revenue.