Taco Bell's AI partner just raised $67M to kill the call center
conversational ai firm omilia raised a $67m series b led by expedition growth capital. the funding signals a shift toward hybrid ai systems that prioritize unit economics over expensive generative models for customer support.
omilia, a veteran conversational ai firm founded in 2002, secured $67m in series b funding to scale its customer support automation technology. unlike competitors relying solely on generative ai, omilia combines multiple ai approaches to handle routine queries efficiently, serving major clients including capital one, discover, and taco bell across 1,000 locations. the company has scaled its annual recurring revenue 10x to $60m since 2020, attributing its growth to a focus on profitability and strict cost control. funds will be used to open a u.s. office and bolster go-to-market teams as the company targets steady growth toward billion-dollar revenue.