Taco BellのAIパートナー、コールセンター廃止へ向けて$67Mを調達
会話型AI企業Omiliaが、Expedition Growth Capitalが主導する$67MのシリーズBを調達した。この資金調達は、カスタマーサポートにおいて高価な生成モデルよりもユニットエコノミクスを優先するハイブリッドAIシステムへのシフトを示している。
omilia, a veteran conversational ai firm founded in 2002, secured $67m in series b funding to scale its customer support automation technology. unlike competitors relying solely on generative ai, omilia combines multiple ai approaches to handle routine queries efficiently, serving major clients including capital one, discover, and taco bell across 1,000 locations. the company has scaled its annual recurring revenue 10x to $60m since 2020, attributing its growth to a focus on profitability and strict cost control. funds will be used to open a u.s. office and bolster go-to-market teams as the company targets steady growth toward billion-dollar revenue.