Taco Bell의 AI 파트너, 콜센터를 없애기 위해 6700만 달러 유치
컨버세이셔널 AI 기업 Omilia가 Expedition Growth Capital이 주도하는 시리즈 B로 6700만 달러를 유치했다. 이번 투자는 고객 지원 분야에서 비용이 많이 드는 생성형 모델보다 단위 경제성을 우선시하는 하이브리드 AI 시스템으로의 전환을 시사한다.
omilia, a veteran conversational ai firm founded in 2002, secured $67m in series b funding to scale its customer support automation technology. unlike competitors relying solely on generative ai, omilia combines multiple ai approaches to handle routine queries efficiently, serving major clients including capital one, discover, and taco bell across 1,000 locations. the company has scaled its annual recurring revenue 10x to $60m since 2020, attributing its growth to a focus on profitability and strict cost control. funds will be used to open a u.s. office and bolster go-to-market teams as the company targets steady growth toward billion-dollar revenue.