Salesforce forces AI adoption as internal Agentforce use plunges 65%
salesforce rolled out an internal ai leaderboard tracking tool usage and training completion, while data shows its own agentforce platform usage plummeted 65%, signaling potential resistance or product friction despite executive mandates.
salesforce has deployed an internal ai leaderboard ranking teams by completion of ai training badges and daily tool usage, explicitly linking the metrics to job security and performance ratings despite employee concerns. the data reveals a sharp disconnect: usage of salesforce's proprietary agentforce platform has fallen by as much as 65% on some teams, whereas employees prefer external tools like chatgpt and internal tools like slackbot. this highlights the struggle to enforce adoption of enterprise agentic ai products as the company pushes a pivot toward ai amidst recent stock declines and layoffs.