ファストフードのAIドライブスルーに顧客の反発
2025年1月の調査では米国人の55%がAIよりも人間によるドライブスルー対応を好むことが示され、McDonald'sやTaco Bellなどのチェーンは自動注文戦略の見直しを迫られている。
despite widespread testing by major chains like wendy's, mcdonald's, and taco bell, ai drive-thrus are struggling with customer acceptance. a january 2025 survey found 55% of americans prefer humans, prompting companies to adjust their strategies following technical failures and user frustration. taco bell is reviewing its voice ai after users exploited the system, while mcdonald's pivots from ibm to explore new ai applications for equipment maintenance.