快餐店AI得来速遭遇客户抵制
2025年1月的一项调查显示，55%的美国人更喜欢由人类提供服务而非AI，导致麦当劳和塔可钟等连锁店重新考虑其自动化点餐策略。
despite widespread testing by major chains like wendy's, mcdonald's, and taco bell, ai drive-thrus are struggling with customer acceptance. a january 2025 survey found 55% of americans prefer humans, prompting companies to adjust their strategies following technical failures and user frustration. taco bell is reviewing its voice ai after users exploited the system, while mcdonald's pivots from ibm to explore new ai applications for equipment maintenance.