Wipro 的 AI 代理將 HR 回應時間從 48 小時縮短至 5 秒
wipro 部署了一個自主 ai 代理，處理 50 項人力資源任務，並將查詢解決時間從 48 小時縮短到 5 秒。這展示了 ai 代理如何將人類角色轉向更高價值的工作，同時自動化複雜的管理職能。
wipro has integrated a custom ai agent developed with ema unlimited to manage complex internal systems, assuming responsibility for 50 hr tasks previously performed by humans. this automation reduced response times from 48 hours to five seconds and boosted productivity by 30-50% in early applications. the deployment reflects a broader trend of agent adoption, predicted to surge 300% in two years, requiring significant role redesigns and cultural shifts. leaders face the dilemma of reallocating responsibilities while maintaining strict data guardrails as agents access sensitive organizational systems.