Wipro's AI agent cut HR response times from 48 hours to 5 seconds
wipro deployed an autonomous ai agent that handles 50 hr tasks and slashes query resolution times from 48 hours to five seconds. this demonstrates how ai agents are shifting human roles toward higher-value work while automating complex administrative functions.
wipro has integrated a custom ai agent developed with ema unlimited to manage complex internal systems, assuming responsibility for 50 hr tasks previously performed by humans. this automation reduced response times from 48 hours to five seconds and boosted productivity by 30-50% in early applications. the deployment reflects a broader trend of agent adoption, predicted to surge 300% in two years, requiring significant role redesigns and cultural shifts. leaders face the dilemma of reallocating responsibilities while maintaining strict data guardrails as agents access sensitive organizational systems.