WiproのAIエージェント、人事の回答時間を48時間から5秒に短縮
Wiproは50の人事タスクを処理する自律型AIエージェントを導入し、問い合わせの解決時間を48時間から5秒に短縮した。AIエージェントが複雑な管理業務を自動化しながら、人間の役割をより付加価値の高い仕事へとシフトさせていることを実証している。
wipro has integrated a custom ai agent developed with ema unlimited to manage complex internal systems, assuming responsibility for 50 hr tasks previously performed by humans. this automation reduced response times from 48 hours to five seconds and boosted productivity by 30-50% in early applications. the deployment reflects a broader trend of agent adoption, predicted to surge 300% in two years, requiring significant role redesigns and cultural shifts. leaders face the dilemma of reallocating responsibilities while maintaining strict data guardrails as agents access sensitive organizational systems.