From GPTs to production agents: Can OpenAI's Presence fix enterprise reliability?
openai launched presence, a service deploying ai agents for enterprise production with engineer support. it moves beyond internal 'gpts' to customer service and workflows, targeting the messy reality of business automation.
openai unveiled presence, a new offering designed to move ai agents from internal prototypes to production environments for enterprise clients. while current workspace agents serve internal use, presence targets customer-facing workflows and offers hands-on engineering support for system integration and testing. this addresses the industry-wide challenge of agent reliability in real-world business operations. however, openai has not yet detailed how the service handles specific compliance frameworks like the eu ai act.