GPTsから本番エージェントへ:OpenAIの「Presence」はエンタープライズの信頼性問題を解決できるか?
OpenAIは、エンジニアのサポート付きで企業の本番環境にAIエージェントを展開するサービス「Presence」をローンチ。社内の「gpts」を超えてカスタマーサービスやワークフローへと進み、ビジネスオートメーションの厄介な現実に取り組みます。
openai unveiled presence, a new offering designed to move ai agents from internal prototypes to production environments for enterprise clients. while current workspace agents serve internal use, presence targets customer-facing workflows and offers hands-on engineering support for system integration and testing. this addresses the industry-wide challenge of agent reliability in real-world business operations. however, openai has not yet detailed how the service handles specific compliance frameworks like the eu ai act.