AI裁減80%客服，滿意度卻上升
wired對聊天機器人的調查顯示，59%的消費者對ai代理感到沮喪，31%的公司因採用ai而削減了人手。
as companies deploy ai to cut costs, wired finds that 31% of customer service leaders have already reduced headcount, with verizon’s ceo predicting further displacement. consumers are fighting back against these 'sludge' tactics, with 59% expressing frustration and 85% preferring human agents. despite efficiency gains for corporations, the technology is creating new barriers to basic service. this trend signals a potential consumer backlash against low-quality automation.