AI裁减80%客服，满意度却上升
wired对聊天机器人的调查显示，59%的消费者对ai代理感到沮丧，31%的公司因采用ai而削减了人手。
as companies deploy ai to cut costs, wired finds that 31% of customer service leaders have already reduced headcount, with verizon’s ceo predicting further displacement. consumers are fighting back against these 'sludge' tactics, with 59% expressing frustration and 85% preferring human agents. despite efficiency gains for corporations, the technology is creating new barriers to basic service. this trend signals a potential consumer backlash against low-quality automation.