Uber sees only 4 AI-agent booked rides in busiest week
uber handled 320m trips and orders in halloween week but only 4 rides were booked through ai agents. this low adoption rate raises questions about the future of ai agents in task automation.
uber's third-quarter earnings call revealed that the company handled around 320 million trips and orders across uber and uber eats during the week of halloween. however, only 4 rides were ordered through an ai agent, and 500 uber eats orders were placed using ai. ceo dara khosrowshahi noted that the average time to book a ride is only 50 seconds, and re-ordering a favorite food takes 90 seconds, suggesting that ai agents may not be saving users significant time. despite the low numbers, khosrowshahi expressed optimism about the potential for ai agents to increase demand on the ecosystem.