OpenAI uses hundreds of contractors to read ChatGPT chats

openai employs hundreds of contract workers to read real chatgpt user conversations to improve the chatbot's responses. the reviewers rate chatgpt responses on a scale of one to seven and aim to reduce excessive flattery and human-like behavior in the model's output. the contract workers are recruited through crossing hurdles and paid through ai training company mercor, with one north america-based reviewer earning more than $50 an hour. users can turn off the 'improve the model for everyone' setting to stop their chats from being used for model training and potentially read by humans, but this setting only applies to new conversations and is not clearly disclosed. openai also uses a privacy filter but admits it can make mistakes.