92% positive: how GPT-Realtime powered a 24/7 retail agent
avatarin used OpenAI's GPT-Realtime to power a 24/7 retail agent for yamada denki that 30,000 people used in two weeks. this demonstrates how real-time voice ai can automate high-volume customer support.
avatarin implemented OpenAI's GPT-Realtime API to build a 24/7 multilingual support agent for electronics retailer yamada denki. the agent served 30,000 shoppers within two weeks, achieving a 92% positive response rate in surveys. this use case highlights the viability of low-latency voice models for replacing or augmenting human staff in retail environments.