Young Australian workers hit hardest by AI in software and customer service
australia's central bank finds ai affecting young workers in software and customer service first, with weaker employment rates and higher unemployment.
an analysis by australia's central bank (rba) found that ai has barely displaced jobs in australia, but young workers in highly exposed fields like software development and customer service are faring worse. job postings have fallen across all groups since chatgpt launched in late 2022, with the steepest drop in the highest-exposure group. workers aged 15-24 and young college graduates have weaker employment rates and higher unemployment than older workers. this trend is confirmed by other studies, including a stanford study and an anthropic study, which found similar patterns in the us. researchers warn of a potential future shortage of experienced professionals.