Workplace emotion AI expanding despite pseudoscience concerns
employers are increasingly using scientifically disputed emotion ai to monitor workers, despite eu bans and evidence of racial bias.
an atlantic report details the proliferation of emotion ai in the workplace, where tools like morphcast and hirevue analyze biosensors, video, and audio to gauge feelings. these systems rely on contested science suggesting facial expressions correlate to specific emotions, leading to flaws like interpreting deaf employees as poor listeners or penalizing social workers for patient conversations. despite the eu implementing a workplace ban and neuroscientists confirming that expressions lack inherent emotional meaning, the sector is growing. morphcast even relocated its headquarters from florence to the bay area to bypass regulations. experts warn that successful adoption would force employees to perform emotional labor solely to satisfy algorithms.