United blocks AI agents from booking flights

united airlines has announced that it will not permit personal ai agents to book flights on their behalf, citing both privacy and regulatory concerns. the company has not yet seen many attempts to use ai agents for flight bookings, but it is concerned about potential risks such as exposing customer information or facilitating unintended purchases. united ceo scott kirby expressed skepticism about creating another middleman. the airline's decision may limit the potential of personal ai assistants like meta's muse and openai's dots. united suggests it may reconsider its stance as third-party ai agents advance.