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theverge ai · September 4, 2026

OpenAI's messy GPT-6 Astra rollout locks out paying users

openai launched gpt-6 astra but paying users face delays, ceo sam altman apologizes for 'messy rollout'.

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openai launched gpt-6 astra, describing it as a 'generational leap in capability' and the start of 'the agi era'. however, paying users, especially those on the pro plan, faced delays in accessing the model. ceo sam altman apologized for the 'messy rollout', stating the company is working to provide access quickly. openai initially made astra available to some enterprise customers and plans to expand access to all plus, pro, business, and enterprise users, as well as through the openai api, microsoft azure, and aws bedrock. the rollout issues drew criticism, with some users expressing frustration on social media.

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