M&T Bank deploys AI to 15,000 employees, transforming operations

m&t bank has expanded its enterprise ai capabilities, deploying ai copilots to more than 15,000 employees. the bank applies ai to various areas, including internal operations, customer service, software development, and risk management. specifically, ai is used to analyze call-center conversations, draft reports, generate code, identify customer needs, and flag portfolio risks. this development is a result of m&t's years-long technology overhaul. the bank's adoption of ai aims to enhance efficiency and effectiveness across multiple functions.