Meta's Muse shopping agent hits $200 avg purchase, sparks corporate anxiety
meta's muse ai shopping agent averages $200 purchases, but execs downplay immediate disruption. companies are reassessing their online presence for agents.
meta's muse ai shopping agent has been used by over 10 million people in the us and canada, with over 25% using it for shopping, exceeding the company's expectations. the agent has facilitated purchases of over $200 on average. despite concerns that proactive shopping assistants like muse will erode brand loyalty and squeeze corporate profits, executives from companies like doorDash, t-mobile, and hilton say they haven't seen significant disruption yet. meta ceo mark zuckerberg said the company plans to charge businesses a fee for transactions facilitated by muse, which could eventually top the company's advertising business.