Health care agents are cutting admin time by 90%—should doctors trust them?
hospital for special surgery deployed ema's ai agents to process 1,100 claims monthly, slashing appeal times by 89% and boosting success rates to 100%, signaling a shift toward autonomous agentic ai in high-stakes medical admin.
facing a projected global shortfall of 11 million health workers by 2030, providers are increasingly turning to agentic ai to automate cognitive workloads. at hospital for special surgery, ema unlimited's agents now process 1,100 insurance claims monthly and manage 24/7 patient scheduling, reducing administrative appeal times from 45 minutes to five and improving success rates from 65% to 100% over nine months. unlike rigid digital tools, these agents retrieve expert clinical data to make autonomous decisions within complex workflows, though the system includes safeguards allowing human staff to audit decisions and intervene on uncertain cases. this move suggests a broader industry pivot from basic digitization to sophisticated ai agents capable of handling both back-office and patient-facing clinical logistics.