ChatGPT Work botched: UX chaos & budget burn
openai admits the chatgpt work launch caused ux confusion and rapid usage cap depletion, promising fixes and clarifying that codex is not discontinued.
following backlash over chatgpt work, openai admitted errors in ux design and usage transparency that led to depleted budgets for users running gpt-5.6 sol. the firm reset usage caps twice and plans a major update next week to restore sidebar navigation and clarify compute tiers. additionally, openai clarified that codex is not being discontinued, reversing confusing messaging within the desktop app. the incident highlights growing friction between advanced model capabilities and user interface stability as openai attempts to merge chatgpt and codex.