80% of Fortune 500 firms adopt agentic AI yet struggle to scale

agentic ai is being adopted by 80% of fortune 500 companies but progress toward meaningful scale is uneven. according to arun chandra, chief operating officer at nice, organizations need to move beyond experimentation and define clear business objectives to scale effectively. this requires rethinking workflows, treating agentic ai as a cohesive system, and ensuring access to necessary data, knowledge, and context. organizations also need to prioritize governance, privacy, security, and change management as agents take on more consequential work.