ai 幻觉让顾客忽视员工警告
顾客使用chatgpt与员工争论产品和过敏原信息，导致零售和餐饮业员工面临挑战. 员工难以纠正ai生成的信息误导.
the widespread adoption of generative ai tools is changing the dynamics of customer service, with some customers now expecting workers to validate information provided by chatbots. in the food service industry, workers are encountering customers who dispute warnings about allergens, citing chatgpt's advice. for example, a server in new york city reported that customers have ordered dishes containing shellfish despite being told of the allergen, because chatgpt claimed the dish was safe. similarly, customers are asking for products or features that don't exist, based on ai-generated information. workers are having to find ways to address these issues, including tactfully explaining that the ai's information may be incorrect.